Returns, refund, and replacement policy give you an option to return, replace, or exchange items purchased on Vivra Wellness’ platform, for any reason within the specified return/exchange period, as detailed under the guidelines and also on the product details page specific to each seller/product. However, the return/exchange shall be eligible for products that are in good condition, as determined by Vivra Wellness and/or sellers and suppliers.
Our returns and exchange policy applies to goods sold by brands listed on Vivra Wellness and transactions carried out on our platform only and not from any other source with the same details.
The Policy outlines the terms and conditions under which:
– You are permitted to return goods purchased by you, subject to a valid reason.
– A refund may be obtained for goods purchased by you, subject to certain conditions.
– You may cancel orders for goods purchased by you before shipping or during transit only.
Vivra Wellness makes its best efforts to ensure that returns, refunds, and cancellations are available to users of the Website, but certain restrictions may apply to meet business, legal, and contractual obligations.
Returns, refunds, or cancellations may vary from brand to brand or seller to seller, in which case each such good is sold under specific guidelines determining the terms and conditions related to return, refunds, or cancellations.
By using the platform, you acknowledge and agree that Vivra Wellness’ guidelines regarding the Refund & Returns Policy shall be final and binding.
1. Return, Exchange & Refund Guidelines:
– All refund requests must be initiated via email from the registered email ID of the buyer.
– Contact us at **support@vivrawellness.com** with details including the product name, order ID, description of the issue, and pictures/videos if applicable.
– The request must be made within **48 hours** of receipt of the product. Requests beyond this period will be entertained at the seller’s discretion.
– If the seller approves a refund, you must return the product within **7 days** of approval.
– Shipping charges for returns must be borne by the customer unless the return is due to a manufacturing defect.
– If the goods are delivered in a damaged condition, email us with photographs of the damaged product, invoice details, and barcode.
– Refunds will be processed within **one week** of receiving the returned goods.
2. Timeline of Policy
– You have **48 hours** from the time of delivery to request a return.
– The product must be in its original condition, with tags and packaging intact.
– If the return is accepted, we will provide return shipping instructions.
– Items sent without requesting a return will not be accepted.
3. Eligible Returns
– Faulty or defective product.
– Incorrect product delivered.
– Size issues (where applicable).
4. Non-Returnable Products
– Worn, washed, or soiled items.
– Electronics with broken seals unless faulty.
– Consumable products such as food, beverages, personal hygiene items.
– Custom-made or handmade products.
– Items purchased on sale or at a discount.
5. Conditions for Returning Products
– Items must be returned in original condition with all tags and packaging.
– Brand packaging should be intact.
– Replacement is subject to product availability.
– Only prepaid orders are eligible for refunds.
6. Refund Process
– Refunds are initiated once the return is received and inspected.
– Approved refunds will be processed to the original payment method.
– Processing times may vary based on the payment provider.
7. Return Reason Categories
– Wrong Product
– Incorrect delivery, different color or product
– Defective Product
– Stains, broken, torn items
– Incomplete Product
– Missing parts or quantity
8. Refund Timeline
– Processing time begins once the returned product is received.
– Refunds are generally processed within **7 business days**.
9. Disclaimer
– If you suspect unauthorized access to your account, immediately notify our support team at **support@vivrawellness.com**.
– We will **never** ask for your credit card number, PIN, OTP, or other sensitive information.
– Report any suspicious calls or emails asking for such details.
10. Miscellaneous
– All claims for return/refund are subject to Vivra Wellness’ discretion.
– Vivra Wellness reserves the right to update this policy at any time without prior notice.
– Customers are advised to check for updates periodically.
– For any further queries, contact our support team at **support@vivrawellness.com**.
